A proper on hold message used to be the domain only of big business. Only large firms could afford the infrastructure to make this happen. Technological advancements are reshaping business and bringing big business features to the SME market. It’s now time for the smaller guys to play with the big boys. Technological advances mean you aren’t being left behind.
On hold messages can help you share important information with your clients. On hold messages also give your business the following benefits:
On hold messages give your business an image boost – First impressions count. Premium on hold messages can give your clients and prospects the first impression that you want to give them. An interesting and informative on hold message can make your customers think that the time they spend on hold is worthwhile and much shorter than they may think if it were just music or worse – dead air – playing
On hold messages can boost your marketing and sales – Whilst your clients and prospects are on hold you have a great opportunity to engage with them. You have the opportunity to cross-sell to existing clients and increase average earnings per customer and you have the opportunity to have prospects engage with your messages more. Your prospects are being educated about the benefits of your business whilst not even talking to them.
On hold messages can keep your prospects engaged with a phone call and avoid lost calls – As mentioned above, an on hold message can make your customers think that the time they spend on hold is worthwhile and much shorter than they normally would. The longer your customers stay on hold, the more likely it is you will actually get to speak to them. On hold messages can also allow you to be more productive with your time whilst also providing great customer service. For example, if anything changes in your company – opening hours, address, new location etc – you can add this as an on hold message. Your clients feel they are getting great customer service without even speaking to you and you gain back a few extra minutes in your day that you can spend finding new clients.
Whether you’re a one man show or a team of 100 you can now walk the walk and give yourself that professional edge with a cost-effective on hold messaging solution.
Through Best Business Deals I can get you connected and we can also get your message recorded as well for a cost-effective fee.